Commercial Real Estate Firm Recognized as Best-In-Class for Tenant Satisfaction
HOUSTON (July 18, 2023) – Griffin Partners, an entrepreneurial commercial real estate investment, development and property management firm, is thrilled that 16 of its properties were named winners of the 2023 Kingsley Excellence Awards, which recognize CRE organizations who continually exceed industry standards and consistently deliver an outstanding tenant experience.
The award-winners included both owned and third-party managed properties. The overall response rate for Griffin Partners’ portfolio was 81 percent, compared to the Kingsley average this year of only 48 percent. To qualify for a Kingsley Excellence Award, a property’s tenant satisfaction must exceed the Kingsley Index™, the most comprehensive performance benchmarking database in the commercial real estate industry.
In addition to 16 of its properties being recognized by Kingsley, Griffin Partners held its own, first annual Griffin Partners’ Kingsley Awards to celebrate the company’s performance across the portfolio as compared to the Kingsley Index and team members who won awards given out for outstanding survey results from community members.
“I am incredibly proud of our team for not only winning 16 Kingsley Awards, but for the absolutely incredible survey results our community members shared with us,” said Kelly Agent, Senior Vice President of Property Management at Griffin Partners. “It’s uncommon to see such high response rates and we were thrilled that the responses were so positive.”
Kelly Agent presented awards to members of the Engineering and Property Management teams at Griffin’s mid-year property management meeting in mid-June based on scores calculated from survey results measuring Overall Satisfaction, Response Time, Problem Resolution and Response Rate (Engineering team) and these same categories plus Accessibility and Communication for the Property Management team.
Internal awards were distributed to the the following properties and individuals on the Property Management Team: First place to Haley Bowan and Candy Kerr of Roxborough I & II (Charlotte, NC); Second place to Sue Anderson of Marketplace at Lake Boone (Raleigh-Durham, NC); Third place to Courtney Davis and Tara Meaux of Loop Central (Houston, TX). Carrie Hansell and Hosman Sorto of Concourse at Westway (Houston, TX) were awarded Property with the Highest Overall Satisfaction Score.
Engineering Team awards were given to: First place to Hosman Sorto and Steve Delgado of Concourse at Westway (Houston, TX); Second place to Chris Howell, Mike Varnadore and Randy Helms of Roxborough I & II (Charlotte, NC); Third place: Douglas Rodriguez, Oscar Gomez, Michael Maxwell, Alex Carpio and Joe Guillen of Loop Central (Houston, TX) and Chris Howell, Mike Varnadore and Randy Helms of Airport Plaza (Charlotte, NC).
”Surveys are the premier tool to gain insight and benchmark change. The Kingsley Excellence Awards recognize those who have gone above and beyond industry standards and understand the importance of delivering an outstanding tenant experience,” said Kendall Pretzer, CEO of Grace Hill. "These are the companies who exceed expectations on a continual and consistent basis. Grace Hill is proud of the contributions these organizations make to the industry.”
Over the past 40 years, Griffin Partners has created and cultivated lasting client-focused relationships by successfully identifying promising investment strategies. These opportunities have been converted into profitable investments through the efforts of the firm’s multi-disciplined operating platform. For more information on Griffin Partners, visit www.griffinpartners.com
About Griffin Partners:
Griffin Partners is a commercial real estate investment, development, and property management firm founded in 1980 by Fred Griffin. Headquartered in Houston, Texas, Griffin Partners cumulatively has acquired or developed over 18 million square feet of space across more than 79 projects comprised of 112 individual properties, with an aggregate value that exceeds over $2.5 billion. The company owns and operates properties throughout Texas, Colorado, Arizona, Utah, Tennessee, and North Carolina. For more information on Griffin Partners, visit www.griffinpartners.com
About Grace Hill:
Grace Hill provides technology-enabled talent performance solutions that help owners and operators of real estate properties increase property performance, reduce operating risk, and grow top talent. Its industry-leading solutions covering policy, training, assessment, and data-driven insights are bolstered by years of real estate experience, in-depth service-level expertise, and outstanding customer support. Today, Grace Hill represents more than 2300 companies for their talent performance solutions. Visit us at gracehill.com or on LinkedIn.
Methodology for KingsleySurveys:
All Grace Hill KingsleySurveys clients can be eligible for the award and are not solicited to participate. To earn the award, a property’s tenant satisfaction must exceed the Kingsley Index, which is the most comprehensive performance benchmarking database in the real estate industry.
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